Shipping & Returns

Last updated: September 1, 2026

Processing time

All domestic orders ship via USPS. US Domestic Regular arrives in 2–4 business days; US Domestic Express (USPS Priority) arrives in 1–3 business days (excluding weekends and US holidays). You'll receive an order confirmation by email immediately, and a shipping confirmation when your order leaves the warehouse.

Shipping methods & rates

Standard US shipping is free on orders over $75. Orders under $75 ship at the carrier rate shown at checkout. US Domestic Express (USPS Priority) is priced at checkout.

We ship within the United States only at launch. Shipping to Alaska and Hawaii is currently unavailable. Carrier: USPS for all domestic shipments.

Tracking

Every shipment includes tracking. Your tracking link arrives in the shipping confirmation email and typically becomes active within 24 hours of the label being created. If tracking hasn't moved for 5 days, contact us at support@myonset.com and we'll chase it down.

Damaged or incorrect orders

If your order arrives damaged, or you received the wrong item, email support@myonset.com within 7 days of delivery with your order number and a photo of what you received. We'll send a replacement or issue a refund — your choice — at no cost to you.

Returns

Because our products are dietary supplements, opened tins or tins with a broken safety seal cannot be returned, for safety reasons.

Unopened products with the safety seal intact may be returned within 30 days of delivery, with proof of purchase, for a refund to the original payment method. Email support@myonset.com with your order number to authorize the return before sending — unauthorized returns are not accepted. Return shipping is paid by the customer unless the error is ours. We don't offer direct exchanges — return the unopened product and place a new order. Sale items and gift cards are final.

Refund timing

Once we receive and inspect your return, approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

Subscriptions

Subscriptions can be skipped, paused, or cancelled anytime — from your account portal or by emailing support@myonset.com. Cancelling is as easy as signing up: no calls, no retention hoops.

Changes made at least 48 hours before your next billing date take effect on that order; changes made later apply to the following cycle. Subscription orders follow the same shipping and return terms above.

Contact

ONSET WELLNESS LLC, 2222 W. Grand River Ave Ste A, Okemos, MI 48864 · (586) 981-7890. Questions about an order: support@myonset.com.